ITSM Operations
Service catalog design coaching — owner‑ready
Pair with coaches to pressure‑test item wording, fulfilment teams, and customer‑facing promises.
980,000 KRW
Informational pricing — no checkout on this site.
Schedule a call about this course
What happens inside
Small cohorts rotate through desk critiques and silent reading passes that surface ambiguous verbs. Coaching time is front‑loaded so owners leave with stakeholder sign‑off language that survives operational review. We avoid generic templates; instead you build a catalogue slice that matches how your organisation actually requests work.
Included elements
- Two 1:1 coaching blocks per participating owner
- Silent reading protocol borrowed from editorial teams
- Customer promise checklist tuned for internal portals
- Cross‑org workflow storyboard canvas
- Peer review gallery with anonymised items
- Quality standards alignment worksheet for risky categories
- Follow‑up office hours two weeks after the intensive
Outcomes you can demo
- Publish a pilot slice of catalogue items with clarified owners
- Document one reconciliation rule between related items
- Capture customer‑visible wording that passed legal review style
Participant questions
Yes, when catalogue items have external wording; notify us beforehand for exercise pacing.
No licences are bundled; sessions assume you already have drafting access in your portal.
Office hours cover unblock strategies; deeper retainer work is quoted separately if needed.
Experience notes
“Silent reading caught three verbs our customers never say aloud.”