Process Improvement
Request fulfilment playbooks — quiet throughput
Design repeatable fulfilment paths that respect approvals without burying teams in workflow debt.
Virtual studio 3 days Specialist
740,000 KRW
Informational pricing — no checkout on this site.
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What happens inside
We translate catalogue thinking into practical swimlanes you can defend in steering forums. Expect working sessions on intake hygiene, bundle sizing, and how to retire forms that only exist for historical reasons. The playbook you draft becomes a living artifact your service owners can iterate monthly.
Included elements
- Throughput metrics that avoid vanity dashboards
- Decision tree kit for approval pruning
- Facilitated critique of two catalogue items you bring
- Reconciliation checkpoints between fulfilment and change records
- Story‑first facilitation guide for cross‑org workflow workshops
- Quality standards checkpoints for sensitive categories
- Lightweight RACI overlays that map to your tooling fields
Outcomes you can demo
- Retire or merge at least one redundant catalogue path on paper
- Define a single source of truth for approval evidence
- Agree on a monthly catalogue review cadence with owners named
Participant questions
Do we need a catalogue tool selected beforehand?
No, though screenshots help coaches mirror your field names accurately.
Is this about automation platforms?
Automation is discussed as an enabler, not the primary purchase focus of the workshop.
What if our catalogue is messy?
That is expected; exercises assume incremental clean‑up rather than big‑bang replacement.
Experience notes
“We trimmed three approval hops without touching the underlying system vendor.”
“Catalogue critique felt blunt in a useful way; still debating one edge case for hardware swaps.”