Process Improvement
Continual improvement workshop — evidence, not noise
Build improvement tickets that cite observations, small experiments, and honest stop conditions.
Virtual studio 2 days Foundation
540,000 KRW
Informational pricing — no checkout on this site.
Schedule a call about this course
What happens inside
Teams learn to pair ITIL continual improvement ideas with operational telemetry you already collect. Workshops stress proportionality: not every metric deserves a project. You will score candidate improvements, draft hypotheses, and define rollback language that keeps sponsors comfortable.
Included elements
- Experiment canvas with explicit stop rules
- Sampling guide for qualitative signals from desk interviews
- Facilitator critiques of two draft improvement records
- Cross‑org workflow map for approvals on low‑risk trials
- Activity log hygiene tips that survive audits of curiosity
- Lightweight peer review cadence template
- Executive readout one‑pager patterns
Outcomes you can demo
- File one improvement record that cites observation sources plainly
- List two metrics you will intentionally not instrument yet
- Agree on a monthly review forum with named facilitation
Participant questions
Is this only for IT?
No, shared services teams join when improvements cross HR, facilities, and IT together.
Do we need statistical tooling?
Spreadsheets suffice; we discourage heavyweight analytics platforms for the exercises.
What if experiments fail?
Failure writeups are celebrated when learning is captured; rubric rewards honesty.
Experience notes
“Stop rules language finally got our sponsors to fund smaller batches.”
“Still tightening how we sample desk interviews, but the canvas is in weekly use.”